Posted On   By   ArcheAge Server Status   Comments Off on 1/10 – Reckoning server unavailable [Updated 5:31 PM PST]
5:31 PM PST: Reckoning is back online! Remember, we'll still be down tonight for our previously scheduled patch. Have fun out there!

5:18 PM PST Update: So here's the plan of attack. We're going to continue to get the Reckoning server back up ASAP. While we're doing that, we're going to be sending the most recent crash dump to the team at XLGAMES in order to make sure this crash is not similar to the previous crashes Reckoning has been through as of late. If it is new, then XL will investigate the cause and most likely create a new fix in a new patch, but that's if its something we haven't seen before.

Now, some of you have said "Trion, just do the patch now," and the answer is we can't do it on one server. The entire region needs to be down for a patch to be done, and that will happen later tonight at 10:30 PM PST. So, while we appreciate the fervor, we will still be doing the patch as scheduled tonight at 10:30 PM PST.

Finally, of course, let me remind all of you that we are working with XLGAMES on a new compensation pack (unrelated to the current event) that will compensate you for the amount of downtime we've been experiencing as of late.

That is where we are at right now for you guys. Our team has begun our server validation process, which means the server will be back within 30 minutes, unless there is something unforeseeable that may stop server opening.

Greetings Adventurers,

We are aware that Reckoning has crashed once more, and we are working to get the world back online ASAP. We are also investigating the cause of the crash to compare it to the previous downtimes Reckoning has experienced lately. We'll keep this thread updated with new information as we get it. Thanks for your patience!

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