Posted On   By   ArcheAge Server Status   Comments Off on ArcheAge North America Revelation Update: 12/10/16 at 1:00 AM PST [Last Update: 11:35 AM PST]
Sunday, December 11

11:57 AM PST Update: We are going ahead and opening Morpheus.

11:46 PM Update: We are going ahead with opening Salphira. Salphira players, you are now able to log in!

11:35 AM PST Update: We have seen an improvement and encourage anyone waiting on a black screen to completely close the game and try logging in once more.

11:20 AM PST Update: We are continuing to wait on opening more servers while our team continues to investigate.

10:56 AM PST Update: We continue to hold on servers and will continue to keep the open servers open. Our team continues to investigate the issues causing our black screens stopping people from reaching the server select screen. Players who are in-game should not experience any issues with play.

10:36 AM PST Update: We are waiting on opening additional servers at this time in order to allow more people to log in on the open servers. Our next release is planned to be a single server, but we are waiting on that for now as we continue to investigate login progression.

10:18 AM PST Update: Nazar, Hanure, Ollo, and Tahyang are open.

10:15 PM PST Update: Nazar, Hanure, Ollo, Tahyang are our next servers to be open. We will be opening all of them simultaneously in 5 minutes.

10:03 AM PST Update: We're receiving reports of players having issues logging in, and we're tracking it closely. The team is currently investigating. Thank you for your patience.

9:58 AM PST Update: We're bringing up Kraken slightly early. He's a beast, and he's been released!

9:44 AM PST Update: [Celestrata] Good morning everybody! We are proceeding forward with last night's time estimates and will start our North American release this morning at 10:00 AM PST with the Kraken server.

7:00 AM PST -- [Celestrata] Good morning everyone. The team has continued to work through the night to resolve yesterday's issues, and we continue to be on track for North America's release as early as 10:00 AM PST. If that should change, we'll update everyone here in this thread.

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Saturday, December 10

Update 7:45 PM PST. All NA servers are now down for the night. We have Techs working with XL and hope to have them back online by noon PST tomorrow, possibly starting as early as 10:00 AM PST. ~Brasse

[Update 6:41PST] Kraken and the login server are undergoing a restart. At some time tonight, all of NA will be shut down - we aim to have them back online as early as 10:00 AM PST, and by noon, PST. We will continue to update info as possible. ~Brasse

4:44pm PST Update: [Khrolan] NA SERVERS: The Kraken server will remain online for the time being as it's current player count is at acceptable levels. I understand that many of you on Kraken have attempted to login repeatedly and receiving disconnects - the team is working on this now. As for Nazar and Hanure, they'll remain offline at this time due to the hardware issue they experienced. We'll provide more information as it becomes available - my deepest apologies to all those eagerly awaiting release.

4:10pm PST Update: [Khrolan] NA SERVERS: Nazar and Hanure are being locked and restarted due to high volume. Kraken will remain open for the time being.

3:42pm PST Update: [Khrolan] NA SERVERS: Kraken, Nazar, and Hanure will be made available for login in 3 minutes at 3:45pm PST.

3:20pm PST Update: [Khrolan] North American servers are coming up internally now under a locked status. They're currently undergoing the validation process. We're close.

2:50pm PST Update: [Amary] We're seeing issues related to the ones that affected the EU servers before they were opened and XL and our engineers are troubleshooting at this time. I'll be updating with progress as soon as I have it or in an hour at the latest.

1:35pm PST Update: [Amary] Maintenance is still ongoing to bring NA servers online. I've been told to expect another hour added to the estimate for opening NA servers. Current ETA is 3:00pm PST.

12:34pm PST Update: [Amary] We tried to make up the added time from the EU maintenance delay but it looks like we won't have servers fully checked out in time. At this point we're pushing back the start of NA server openings by 1 hour to 2:00pm PST. For the latest updates, please keep an eye on this thread or our official Twitter. Thank you~


Adventurers,

The North American ArcheAge servers will be unavailable at 1:00 AM PST (UTC-8) on Saturday, December 10 for the release of our highly anticipated major update, ArcheAge: Revelation.

The estimated duration for this downtime is 12 hours. In-game messaging will be broadcast in advance of the downtime. Final patch notes will be posted on Saturday, but preliminary patch notes can be found on our in our Public Test Server forums.

Our current plan is to bring servers back online between the hours of 1:00 PM and 3:00 PM PST on Saturday, December 10. Servers will be brought online one at a time during this window, in a randomized order. Players will be able to download the Revelation update prior to the launch, during the downtime. Servers will be announced on our official Twitter channel, as well as visible from the in-game server select screen. An announcement will be made when patching begins.

If you have questions on how the new Fresh Start servers work, make sure to read our Fresh Start server FAQ.

North American players, please do not play on the European servers when they are updated. If you do, you will be unable to go back to the North American servers until this update is completed, or the game will ask you to re-download the full client.

Thanks for your patience, and we can't wait to see you back in Erenor!

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