Posted On   By   ArcheAge Server Status   Comments Off on ArcheAge State of the Game — December 14 [Updated 8:00 PM PST]
8:45 PM PST Update -- The team is looking into what we can do to increase server capacity beyond the normal capacity without causing additional disconnections or drops. The goal here, as before, is to get more people into the game and ease up on the queues.

As we perform our work and changes, we are also communicating directly with XLGAMES to further troubleshoot the issues we are seeing in the login server, as stated below. Work will continue again throughout the night.

Should we have new information to share this evening, we will update this thread. However, our next definite time for a major update will be tomorrow morning with a new state of the game thread.

5:45 PM PST Update -- The team continues to work beyond our last update. From what we've seen, the changes we have made have increased the way the queue processes folks on the Fresh Start servers. It still takes some time to get through server select, but the queues themselves are dropping or disconnecting less frequently. Again, this does not solve all disconnections, but it is reducing them. (To be clear, disconnections include when you are disconnected in a queue, or reach 1 on the queue and disconnect at that time.) We continue to monitor to see if this is a sustained improvement.

More importantly, the Trion Operations and Engineering teams have been working to expand the queue/login processing servers beyond what currently exists. We have a newly installed parallel login processor that we're prepared to introduce into our network. We currently have it running on an internal test basis, and will be adding it to the network once we get a new license from XLGAMES. This introduction continues our team's attempts to help reduce these black screens, disconnections, and client hangs.

We know some of these issues are affecting our legacy players too, as many of the problems people are experiencing is focused on the login server and its services, which affect all players -- Fresh Start and Legacy. We appreciate your continued reports of issues, as they are helping to lead us towards what may be causing the root of these problems.

3:15 PM PST Update -- Since the changes were made, we continue to see disconnections occur in-game, and users have continued to report black screens or disconnections while in queue. Discussions continue between both Trion and XLGAMES as the teams continue to look at login server performance and server performance on Reckoning and Vengeance.


Good day all! Welcome to the State of the Game update thread for December 14.

Here's where we are at for today:

--Yesterday we've re-enabled the AFK kick on our Fresh Start servers only. Players who AFK for too long will be removed from the game in order to make room for additional players in queue.

--Last night, the team restarted many pieces of our login servers in order to help improve login flow, reduce disconnections, and reduce the number of black screens players were receiving. While that measure did help at the time, such a restart is a temporary fix while the team continues to work to resolve the core of the login and disconnection issues.

--Overnight, our teams worked closely with the XLGAMES development team. XL has sent us a new patch for one of their login components to help improve queue stability and reduce disconnections. The new patch is live (the patch did not require downtime), and we are currently monitoring performance.

--The team is currently working on preparing a series of networking configuration changes which were suggested by XL. The aim of these changes is to not only reduce disconnections, but further improve the amount of people we can have on our Fresh Start servers. These changes will not require any sort of patch to your game (as they affect our servers), but they will require a server restart and login server restart to take effect. We will be restarting all of our servers in North America, both Legacy and Fresh Start, at that time.

Those restarts will take place at 11:15 AM PST, and will require about 60 minutes to be completed.

--Character transfers and character renames remain offline as we continue to work on disconnections and login queue problem reports. They will be re-enabled after we address the previously stated issues.

--As mentioned in yesterday's State of the Game, we will be preparing a thank you gift to everyone who has been working with us through the issues surrounding Revelation's launch. More details on that gift will be posted after the prior issues are addressed.

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