Posted On   By   ArcheAge Server Status   Comments Off on ArcheAge State of the Game: December 17 [Updated: 3:30 PM PST]
3:30 PM PST Update: As the NA servers have remained mostly stable, we've continued to increase capacity over their normal limits and previous levels in order to better approach the EU server, Prophecy.

At the same time, our networking team continues their work regarding disconnections from both queue and game, and the XL team continues their work on data and further improvements. We'll make another update in 2 hours, or earlier if we have new news to share.

1:30 PM PST Update: Hello all! Brasse is stepping out, and I am stepping in and will be here into the night. After me is CM Morgana, who will be taking the late, late night shift.

Right now, the Trion team is continuing to chase down some networking related leads to our drops, while the XL team continues to work with the data they've collected from server performance.

We have had some reports that the AFK kicker is not appropriately working on Prophecy, and we are looking into that. But, again, we do not want to restart the servers during people's play time unless it is absolutely necessary to do so.

Next update in 2 hours, or earlier if we have new information. ~Celestrata

Update: 1:00 PM PST - No changes have taken place at this time. We acknowledge that the grace period timers are breaking under load, and we are investigating the AFK timer on Prophecy.
We are experiencing intermittent DDOS attacks which are not helping anyone. All hands continue to work to resolve issues affecting the game.

Update: 9:30 AM PST - We are planning some actions for next week in conjunction with XL, but the team is not planning downtime on the weekend unless it is absolutely necessary. The EU Fresh Start server received an AFK kick timer during a restart last night. All engineers and Dev are standing by in case any action is needed, and XL continues working with the substantive data logs from each day.

Hello all, we will again endeavor to update you every three hours today as Trion and XL work toward improving ArcheAge.
You will see CM Morgana, Sr CM Celestrata and myself here, depending on the hour.
Brasse


Celestrata's informational post from yesterday continues to hold true, so I am copying it here before I close that thread:


Here's where we are at for today:

--Overnight, the team continued to keep an eye on the service and continued to make sure it was running as stable as possible. That said, we do continue to see disconnection waves both in the game queue and in the game itself. Both the XLGAMES and Trion teams continue to pull information from the server to aid in all of the work we're doing.

--The Trion Team continues to analyze what we can do to better speed up processes within the login server, and make suggestions accordingly to the XLGAMES team for their review and possible implementation into the game.

--To note, we've also been going through all of the thread on the forums and the various suggestions users have been sending us. Information on VPNs, times of disconnections, and the types of error messages players have been receiving. All of this has been extremely helpful, and we want to thank those of you who have taken the time to better detail your experiences and what you have found as you played.

--Beyond the work that the team has been doing on server stability, capacity, and login server stability, the XLGAMES game development team has put together a patch for a few outstanding issues that the community has reported. Things like the 140% trade pack bug, family functions not working for those outstanding characters with 2 letter names, and others are being addressed with this patch, which is in testing now.

--For us in the Community Team, we're going to be switching to a more formal schedule over the weekend and will be including more of the team beyond just myself. This way we can continue to communicate with you guys, answer your questions, and provide updates as they come in. You'll be seeing familiar faces like Rift's Morgana and Trove's Fasti, as well as me and my director, Brasse.

--Character transfers and character renames remain offline as we continue to work on disconnections and login queue problem reports. They will be re-enabled after we address the previously stated issues.

--As mentioned previously, we will be preparing a thank you gift to everyone who has been working with us through the issues surrounding Revelation's launch. More details on that gift will be posted after the prior issues are addressed.

--Finally, the team is absolutely focused on making sure our servers are running as best as they possibly can and tackling the issues regarding disconnections in queue, disconnections at 0 in line, and the black screens that both Fresh Start and Legacy players are seeing. For those reasons, we will not be performing our regularly scheduled Marketplace update this Friday.

This update did include the beginning of our Winter Maiden releases, including the return of the Kyprosa Winter Furs, a new holiday costume, and new holiday weapon skins. We know people were looking forward to them, but we want to remain focused on the critical issues from the Revelation launch. They will be released in a future Marketplace update.

We'll continue with our holiday festivities with the start of the Winter Maiden Festival on December 21, starting with maintenance.

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