Update 1 - 8:45 AM PST (4:45 PM GMT) - About 20 minutes ago we had disconnects from Reckoning and Nezar. Reckoning recovered quickly but Nezar isn't recovering at the same pace. Were investigating the cause of the disconnects and working to get players on Nezar back in game as quickly as possible.
Our team will be working closely with XL to get these ongoing issues resolved. We'll continue to post regular updates throughout the day. Expect updates roughly every three hours.
Here's where we are at for today:
--Overnight, the team continued to keep an eye on the service and continued to make sure it was running as stable as possible. That said, we do continue to see disconnection waves both in the game queue and in the game itself. Both the XLGAMES and Trion teams continue to pull information from the server to aid in all of the work we're doing.
--The Trion Team continues to analyze what we can do to better speed up processes within the login server, and make suggestions accordingly to the XLGAMES team for their review and possible implementation into the game.
--To note, we've also been going through all of the thread on the forums and the various suggestions users have been sending us. Information on VPNs, times of disconnections, and the types of error messages players have been receiving. All of this has been extremely helpful, and we want to thank those of you who have taken the time to better detail your experiences and what you have found as you played.
--Beyond the work that the team has been doing on server stability, capacity, and login server stability, the XLGAMES game development team has put together a patch for a few outstanding issues that the community has reported. Things like the 140% trade pack bug, family functions not working for those outstanding characters with 2 letter names, and others are being addressed with this patch, which is in testing now.
--For us in the Community Team, we're going to be switching to a more formal schedule over the weekend and will be including more of the team beyond just myself. This way we can continue to communicate with you guys, answer your questions, and provide updates as they come in. You'll be seeing familiar faces like Rift's Morgana and Trove's Fasti, as well as me and my director, Brasse.
--Character transfers and character renames remain offline as we continue to work on disconnections and login queue problem reports. They will be re-enabled after we address the previously stated issues.
--As mentioned previously, we will be preparing a thank you gift to everyone who has been working with us through the issues surrounding Revelation's launch. More details on that gift will be posted after the prior issues are addressed.
--Finally, the team is absolutely focused on making sure our servers are running as best as they possibly can and tackling the issues regarding disconnections in queue, disconnections at 0 in line, and the black screens that both Fresh Start and Legacy players are seeing. For those reasons, we will not be performing our regularly scheduled Marketplace update this Friday.
This update did include the beginning of our Winter Maiden releases, including the return of the Kyprosa Winter Furs, a new holiday costume, and new holiday weapon skins. We know people were looking forward to them, but we want to remain focused on the critical issues from the Revelation launch. They will be released in a future Marketplace update.
We'll continue with our holiday festivities with the start of the Winter Maiden Festival on December 21, starting with maintenance.