Good day, everyone! Welcome to the State of the Game Update for December 21! A Merry Yule and Winter Solstice to you all!
Here's where we are at for today:
--Last night, the team was able to implement a new set of changes that allowed us to massively increase the capacity of Prophecy further, by player request. Prophecy is now running 600% over capacity, compared to the previous 300%. However, these new changes have drastically reduced queues on Prophecy. To that end, we have received some reports of server lag on Prophecy, and are investigating what we can do to eliminate that lag while still maintaining the amount of concurrent users we are now supporting.
--The team is aware of reports that the AFK kick has been enabled on all Legacy servers in both regions. This change will be rolled back during the next server restart, and the team will make sure that AFK kicks are only enabled on Fresh Start servers in NA and EU.
--We've re-enabled many previous item grants for Legacy accounts, including grants for the Heated Pool, Lucky Pond, Seaskimmer Speedboat, Skillsaver Pendants, and any packs of items granted as a part of Extra Life donations. In our next wave of item grant enables, we'll include any purchased item pack (such as the Archeum Jubilee Pack, Archeum Ascension Pack, etc.) and any outstanding 2014 Patron item grants.
--The Winter Maiden Festival has begun, and more information on that can be found here.
--At this time, with the disconnections and black screens reduced through preventative measures, we are working on re-enabling the Character Transfer and Character Name Change services. More information will be available on that later this week.
--The team is still running the North American Fresh Start servers over standard capacity, but their capacity is still not equivalent to their European counterpart, Prophecy. When that capacity is brought too high, additional disconnection waves happen across the server.
--Conversations continue late into the nights for both Trion and XLGAMES. Their team is using the logging added onto the servers yesterday in order to better track what may be causing these waves of game disconnections.
--Thank you gifts will be sent this week to those of you who joined us for our Revelation launch, despite the problems that have been encountered. Unique mounts will be provided to everyone depending on your server type, as well as other items including patron time for those with patron. A separate update will be created to detail what that pack holds and how to retrieve it.