Good day, everyone! Welcome to the State of the Game Update for December 26. (Merry Kwanzaa today too!)
Here's where we are at for today:
--The team will be running a load test on North America Fresh Start servers when they come up from their downtime. We've received multiple updates to the ArcheAge login and game software over the past days, and tests like this are an important part of the process of elimination in identifying problem components among massive systems like this that have hundreds of moving parts. These tests may or may not affect stability once you are in world, so please be cautious with your trade runs or risky engagements until we broadcast the all clear. We'll be letting you when it's done and how it all went via in-game broadcasts.
--The Trion and XLGAMES teams have continued to work through the holidays in order to continue to perform updates and issue tests like the above in order to better understand the problem. While you may not always see our work overtly, we continue to strive to make the experience better for you!
--The December 26 preventative maintenance period has begun as scheduled. Please do not play across regions until EU receives the update later tonight, or you run the risk of corrupting your installation and having to re-download the game. To see our full schedule of upcoming maintenance periods, visit this post.
--We've re-enabled many previous item grants for Legacy accounts, including grants for the Heated Pool, Lucky Pond, Seaskimmer Speedboat, Skillsaver Pendants, and any packs of items granted as a part of Extra Life donations. In our next wave of item grant enables, we'll include any purchased item pack (such as the Archeum Jubilee Pack, Archeum Ascension Pack, etc.) and any outstanding 2014 Patron item grants.
--The Winter Maiden Festival has begun, and more information on that can be found here.
--At this time, with the disconnections and black screens reduced through preventative measures, we are working on re-enabling the Character Transfer and Character Name Change services.
--Compensation gifts are now out and available for pickup. To learn more about what's in these packs and how to claim them, visit our official announcement. If you have not received your gift after 48 hours, you can contact our customer service team at http://support.trionworlds.com for assistance.