Update 2 - 5:35 AM UTC - We're back online, folks. Thanks very much for your patience.
Update 1 - 5AM UTC - Hey, everyone. We're still working to bring all services back online so we're extending downtime. No ETA on when we'll be back online yet, but we'll post an update in 1 hour, if we're not already back. - Fasti
We will be bringing down all three EU servers briefly for a restart. This should take approximately 90 minutes.
During this time, we will be disabling the Snowball Arena as well as the Golden Plains battle. These will be visible still in the UI but you will be unable to join until further notice.
Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.
While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.
Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.
Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.
Update 1 - 8:20 AM PST - These servers have been restarted and the team is working on validating that they are working as they should, while also investigating the root cause. We'll post another update once we're coming back online, or if any other info pops up.
Unfortunately, Aria and Kadum crashed unexpectedly. The team is restarting them now and we'll post an update on the status shortly.
We are aware of latency issues and delays with skills players experienced during the new Golden Plains Battle arena last night on EU, and expect to see similar issues during the battle on NA this evening. The team is actively troubleshooting, and are in the process of testing and adding additional hardware to assist with this.
We appreciate your patience with this issue, and will provide additional updates as we can.