IN PROGRESS – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

Status of Evolution Compensation Grants

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Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

UPDATED – EU Fresh Start Restart – 0200 UTC – November 15

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Hey folks,

We're restarting Ezi at 0200 UTC on November 15 to release a hotfix. This restart should resolve the issue with mobs spawning in the Western Hiram Mountains, as well as missing Ancestral Levels.

Downtime is expected to last approximately 1 hour.

Thanks!

UPDATE: We need to restart Ezi one more time to get the Western Hiram Mountains up and running correctly. The restart will occur at 0410 UTC.

NA Fresh Start Server Restart – 8AM PST – November 15

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Hey folks,

We're restarting Nui at 8AM PST on November 15. These restarts will kick a hotix to the server to resolve the missing Ancestral Levels and the issue with mobs spawning in the Western Hiram Mountains region.

Downtime is expected to be under 1 hour.

Thanks!

ArcheAge – Relics of Hiram is Live!

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The time has come to explore long lost mysteries and unlock the new, dark power of Malediction. ArcheAge 5.0 – Relics of Hiram is now live!


New Zone

Journey to an all-new, unexplored zone: the Western Hiram Mountains. New challenges await the champions of Erenor in this stunning new endgame region. Face challenges and conquer them to attain new gear, increase your Ancestral level, and more!

Malediction

This new expansion also introduces a brand-new skill set for the first time ever in ArcheAge! Malediction allows players to use powerful dark magic to exploit their enemies’ weaknesses while empowering themselves. The 11th skillset for ArcheAge, Malediction adds 45 new class combinations for players to experience.

Brilliant Hiram Guardian Gear

This massive update also introduces a new tier of Hiram gear for players to awaken. Complete daily quests in the Western Hiram Mountains to earn fantastic new Brilliant Hiram Guardian Gear! This tier of equipment sits between Ayanad and Erenor in terms of power.

New Tempering System
The new tempering system allows the stats of armor and weapons to be improved to a maximum of +30 Tempering Points, which is equivalent to 125%.

The new Solar and Lunar Tempers can be obtained from Prince’s Crates, Queen’s Crates and Ancestral Crates, as well as from mining the Mysterious Minerals that spawn in the Western Hiram Mountains.

This massive update is just the beginning of some fantastic things to come to the world of Erenor!

~The ArcheAge Team

Message from the Community Team

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Dear ArcheAge players,

I would like to address what happened this weekend on Discord to you all. I have read your reactions in the forum. They are legitimate and understandable. I would like to tell you how we see things on our side.

We at gamigo want to be close to our players, we want to be approachable, here for you, and listen to you.

However, what happened this weekend was unacceptable. Chemy wanted to let you express your frustration and get to know you. Bonding is one thing, but we all agree that the CM should have exercised restraint, professionalism, and intelligence. It was never our intention to cause anyone distress.

We guarantee that her behavior is not representative of our company values nor of the quality of service we want to provide. Therefore, we took the necessary measures internally and Chemy is no longer CM for ArcheAge.

On behalf of the whole Community Team and gamigo, I sincerely apologize.

I hope you can forgive us this first bad impression.

Best regards,
Bonny
Lead Community Manager

[CM] iArches | Introduction!

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Hello friends,

I am the other new Community Manager for Archeage, iArches! I am a state-side based Community Manager living on the East Coast, which means you guys will get a lot of interaction with me on NA. I remember playing Archeage during it's release in 2014 but fell off shortly after due to life happen-stances. Finding myself 4 years later here is crazy awesome and an honor to say the least. However, I'll be re-learning what I've forgotten and I hope you guys will have some patience with me while I re-learn the ropes of Archeage.

It's so hard to pick out some fun facts about me, so here's a few off the top of my head!:
I went to Culinary Arts school for a few years and majored in the baking arts, so anything sweet is my specialty. I own some land that's now a part of a castle in Scotland, which I think is pretty cool. Me as well as my family play games in our spare time, I personally began playing games at the age of 4 and stared with a Nintendo 64!

I have been with a community manager for 2 years now, and have done volunteering with various games for approximately 6! Needless to say, I love the games and communities I work with and I wouldn't have it any other way! I want to let you all know that I will work my hardest and dedicate as much time as I possibly can to make the community and the experience for you better. If you have any suggestions for the game or improvements we can make as a team or a community I'd be more than willing to hear what you have to say!

I look forward to building a relationship with you all personally and also as a community.

See you soon,
iArches

[COMPLETE] NA Restart to lock Auction House – 10M PST Sunday 11/11 2018

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Greetings, everyone.

In order to ensure that all items are updated to new systems included with 5.0, we will be bringing the NA servers offline for a quick restart tonight at 10PM PST, which will enable us to lock the Auction House. Downtime is expect to last 1 hour. We appreciate your patience during this restart.

NA Restart to lock Auction House – 10M PST Sunday 11/11 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on NA Restart to lock Auction House – 10M PST Sunday 11/11 2018
Greetings, everyone.

In order to ensure that all items are updated to new systems included with 5.0, we will be bringing the NA servers offline for a quick restart tonight at 10PM PST, which will enable us to lock the Auction House. Downtime is expect to last 1 hour. We appreciate your patience during this restart.