ONLINE – EU Server Restart – 18 January at 0400 UTC

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ONLINE – EU Server Restart – 18 January at 0400 UTC
Update 2 - 5:35 AM UTC - We're back online, folks. Thanks very much for your patience.

Update 1 - 5AM UTC - Hey, everyone. We're still working to bring all services back online so we're extending downtime. No ETA on when we'll be back online yet, but we'll post an update in 1 hour, if we're not already back. - Fasti

Hello everyone,

We will be bringing down all three EU servers briefly for a restart. This should take approximately 90 minutes.

During this time, we will be disabling the Snowball Arena as well as the Golden Plains battle. These will be visible still in the UI but you will be unable to join until further notice.

Thank you for your understanding.

EU Server Restart – 18 January at 0400 UTC

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on EU Server Restart – 18 January at 0400 UTC
Hello everyone,

We will be bringing down all three EU servers briefly for a restart. This should take approximately 90 minutes.

During this time, we will be disabling the Snowball Arena as well as the Golden Plains battle. These will be visible still in the UI but you will be unable to join until further notice.

Thank you for your understanding.

Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.

  Posted On   By   News & Announcements   Comments Off on Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.
Greetings, everyone.

Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.

While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.

Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.

Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.

NA Server Restart – January 17th at 12pm PST

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on NA Server Restart – January 17th at 12pm PST
Hello everyone,

We will be bringing down the NA servers briefly for a restart. This should take approximately 90 minutes.

We will be disabling the Snowball Arena as well as the Golden Plains battle. These will be visible still in the UI but you will be unable to join until further notice.

Thank you for your understanding.

Aria & Kadum Restarts – January 17, 2019

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Aria & Kadum Restarts – January 17, 2019
Update 1 - 8:20 AM PST - These servers have been restarted and the team is working on validating that they are working as they should, while also investigating the root cause. We'll post another update once we're coming back online, or if any other info pops up.

Hey everyone,

Unfortunately, Aria and Kadum crashed unexpectedly. The team is restarting them now and we'll post an update on the status shortly.

Thanks for your patience.

Latency during Halcyona Golden Plains Battle

  Posted On   By   News & Announcements   Comments Off on Latency during Halcyona Golden Plains Battle
Greetings, everyone.

We are aware of latency issues and delays with skills players experienced during the new Golden Plains Battle arena last night on EU, and expect to see similar issues during the battle on NA this evening. The team is actively troubleshooting, and are in the process of testing and adding additional hardware to assist with this.

We appreciate your patience with this issue, and will provide additional updates as we can.

[COMPLETE] ArcheAge NA Patch – 8AM PST – January 16

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on [COMPLETE] ArcheAge NA Patch – 8AM PST – January 16
Hello everyone!

We're bringing ArcheAge NA servers offline for an update at 8AM PST on Wednesday, January 16. The 5.1 update is finally here!

This patch will be approximately 1.12 GB. The estimated duration for this downtime is 5 hours.

Some changes include:
Revamp of the Hero System
Revamp of the Pirate Faction System
Golden Plain Battle Arena
Abyssal Library Dungeon
And more!

View the patch notes here!

~The ArcheAge Team