Update 1 – Connectivity Issue – December 21, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – Connectivity Issue – December 21, 2018
Update 1 - 11:45 AM PST (7:45PM UTC) - The connection issues should be mostly resolved, but we're watching closely and will take steps to resolve any new issues that arise quickly. Thanks for your patience. - Fasti

Heya,

due to a network maintenance that is ongoing right now, EU logins are down and you may be seeing credits displayed as 0 if you are still logged in.
We are actively investigating and keep you updated as soon as there is new information.

We're sorry for the inconvenience

The Holiday Spirit Takes Flight in ArcheAge

  Posted On   By   News & Announcements   Comments Off on The Holiday Spirit Takes Flight in ArcheAge

Deck the halls with sensational seasonal styles in ArcheAge! We’re closing out 2018 in style with some gorgeous wings, new crates, and Winter Wonderland bundles!

Festive Holiday Bundles - Each individual item from the Winter Wonderland Bundles is also available for purchase directly on the marketplace.
  • Winter Wonderland Furniture Bundle: 5,000 Credits
  • Winter Wonderland Livingroom Furniture Bundle: 1,700 Credits


Two new crates available on Legacy and Fresh Start servers:
  • Immortal Terror Crate: 450 Credits
  • Protection and Revenge Crate: 450 Credits


Manastorm Boxes - These boxes grant different amounts of Manastorm Crystals.
  • Manastorm Box: 150 Credits (Purchasable once daily)


Wings
  • Wings of Immortality: 650 Loyalty
    • Become immortal for 3 seconds.


  • Wings of Terror: 650 Loyalty
    • Rush to a designated position during flight and fear all enemies in a 4m radius for 2 seconds.


  • Wings of Protection: 650 Loyalty
    • Rush to a target location and place a Protection Seal that absorbs 8,000 damage done to allies in a 6m radius.


  • Wings of Revenge: 650 Loyalty
    • Reflect 200% of ranged and magical attack damage for 3 seconds.

Our thanks to the ArcheAge community for ringing in the New Year with us!

Update 2 – Connectivity Issue – December 18, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 2 – Connectivity Issue – December 18, 2018
Update 2 - 2:15 PM PST (10:15 PM UTC) - The team is still working to restore connectivity to the EU servers. Please bear with us

Update 1 - 1PM PST (9PM UTC) - We're still investigating the cause of these connection issues. In addition to the trouble accessing EU servers you may also see your in game currencies set to 0. This is a display error caused by the connectivity issues. Once those are resolved your currencies will properly display again.

Hey all,

We're investigating some reports of connectivity issues. We'll post regular updates in this thread every hour.

Thanks for your patience

Update 1 – Connectivity Issue – December 18, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – Connectivity Issue – December 18, 2018
Update 1 - 1PM PST (9PM UTC) - We're still investigating the cause of these connection issues. In addition to the trouble accessing EU servers you may also see your in game currencies set to 0. This is a display error caused by the connectivity issues. Once those are resolved your currencies will properly display again.

Hey all,

We're investigating some reports of connectivity issues. We'll post regular updates in this thread every hour.

Thanks for your patience

Customer Support Delay Notice

  Posted On   By   News & Announcements   Comments Off on Customer Support Delay Notice
IMPORTANT INFORMATION

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace.
For the time being, please submit your tickets for new issues on the Trion worlds support page as the gamigo support page does not have the ticket queues for your game and therefore, the means to treat your issue. While all tickets will be treated in time, we ask you to remain patient until then and to follow these rules:
  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
  • If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these rules and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team