ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18 [UPDATE: 6:10 PM UTC]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18 [UPDATE: 6:10 PM UTC]
UPDATE 1:

Hello everyone, we have an update.

This downtime has been caused by one of our main service servers becoming unavailable in the EU region, which specifically hosts our login authorization servers, patron benefits, and marketplace purchases.

Our team is currently working to restore this server and its services, but in order to completely fix the server we need to restore a backup. No in-game items are impacted, but the following services will be impacted:
  • Game logins (Players already online can remain online.)
  • Marketplace Purchases
  • Patron Buff Benefits
  • APEX Consumption. (Consuming APEX will not grant credits, please do not use APEX during this downtime. If you consumed APEX already and received no credits, you may contact our CS department at http://support.trionworlds.com.)

We will update this thread when we have more information or are close to completing this work. Again, this restoration may take up to 4 hours to complete.

We apologize for the inconvenience!

Sincerely,
The ArcheAge Team

---------------------------------------------------------------

Hello Adventurers!

We are aware that the European servers are currently unavailable, and we're investigating the issues and restarting the servers as soon as possible. We'll use this thread for any further updates.

Sincerely,
The ArcheAge Team

ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18
Hello Adventurers!

We are aware that the European servers are currently unavailable, and we're investigating the issues and restarting the servers as soon as possible. We'll use this thread for any further updates.

Sincerely,
The ArcheAge Team

ArcheAge European Server Patch: 4 May, 2018 at 5:30 PM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Patch: 4 May, 2018 at 5:30 PM UTC (PDT +7)
Greetings Adventurers,

We will be bringing the ArcheAge European servers offline today at 5:30 PM UTC in order to deploy a patch. This patch will fix the recently discussed pack duplication exploit.

We estimate the servers will be down for approximately 1.5 hours as we complete this work. We'll keep you updated on our progress here.

Thank you for your patience, and may the fourth be with you!

Sincerely,
The ArcheAge Team

ArcheAge North American Server Patch: May 4, 2018 at 10:30 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Patch: May 4, 2018 at 10:30 AM PDT
Greetings Adventurers,

We will be bringing the ArcheAge North American servers offline today at 10:30 AM PTC in order to deploy a patch. This patch will fix the recently discussed pack duplication exploit.

We estimate the servers will be down for approximately 1.5 hours as we complete this work. We'll keep you updated on our progress here.

Thank you for your patience, and may the fourth be with you!

Sincerely,
The ArcheAge Team

ArcheAge NA Nui and Thunderwing: Service Interruption [SERVERS ONLINE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge NA Nui and Thunderwing: Service Interruption [SERVERS ONLINE]
10:21 AM PDT Update: Both servers are back online. Thank you for your patience!

Hello ArcheAge Adventurers,

We are aware that both Nui and Thunderwing are currently unavailable, and our teams are working on bringing them back as soon as possible. Thanks for your patience, and we'll keep this thread updated as we learn more.

~The ArcheAge Team

ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18 [COMPLETE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18 [COMPLETE]
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18 [COMPLETE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18 [COMPLETE]
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge Hallowtide Livestream — October 20 at 1:30 PM PDT

  Posted On   By   News & Announcements   Comments Off on ArcheAge Hallowtide Livestream — October 20 at 1:30 PM PDT

Join Associate Producer Seraphina "Celestrata" Brennan and Production Coordinator Brian "Tinen" Kenny on the Trion Worlds Twitch channel for our next ArcheAge livestream!

This week, Tinen and Celestrata are tackling all of the haunts and hoots of Hallowtide! Learn what to expect from this year's event, plus get a good look at the new costumes, powerstone pet, and furniture items!

ArcheAge Hallowtide Livestream
Twitch Channel: http://www.twitch.tv/trionworlds
Start Time: Friday, October 20 at 1:30 PM PDT (GMT-8)
Duration: 45-50 minutes

Make sure to stick around to the end of the livestream, because we'll be hosting our usual giveaway and you could win!

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