ArcheAge European Server Patch: 4 May, 2018 at 5:30 PM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Patch: 4 May, 2018 at 5:30 PM UTC (PDT +7)
Greetings Adventurers,

We will be bringing the ArcheAge European servers offline today at 5:30 PM UTC in order to deploy a patch. This patch will fix the recently discussed pack duplication exploit.

We estimate the servers will be down for approximately 1.5 hours as we complete this work. We'll keep you updated on our progress here.

Thank you for your patience, and may the fourth be with you!

Sincerely,
The ArcheAge Team

ArcheAge North American Server Patch: May 4, 2018 at 10:30 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Patch: May 4, 2018 at 10:30 AM PDT
Greetings Adventurers,

We will be bringing the ArcheAge North American servers offline today at 10:30 AM PTC in order to deploy a patch. This patch will fix the recently discussed pack duplication exploit.

We estimate the servers will be down for approximately 1.5 hours as we complete this work. We'll keep you updated on our progress here.

Thank you for your patience, and may the fourth be with you!

Sincerely,
The ArcheAge Team

ArcheAge NA Nui and Thunderwing: Service Interruption [SERVERS ONLINE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge NA Nui and Thunderwing: Service Interruption [SERVERS ONLINE]
10:21 AM PDT Update: Both servers are back online. Thank you for your patience!

Hello ArcheAge Adventurers,

We are aware that both Nui and Thunderwing are currently unavailable, and our teams are working on bringing them back as soon as possible. Thanks for your patience, and we'll keep this thread updated as we learn more.

~The ArcheAge Team

ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18 [COMPLETE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18 [COMPLETE]
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Downtime: 5:00 PM UTC on 4/8/18
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18 [COMPLETE]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18 [COMPLETE]
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Downtime: 8:30 AM PDT on 4/8/18
Greetings Adventurers,

In order to address the database issue present in the game, we will need to bring down the servers for a regional hotfix. Estimated downtime is currently 2 hours, and we'll keep you informed in this thread as to our progress. Thank you for your patience!

-The ArcheAge Team

ArcheAge Hallowtide Livestream — October 20 at 1:30 PM PDT

  Posted On   By   News & Announcements   Comments Off on ArcheAge Hallowtide Livestream — October 20 at 1:30 PM PDT

Join Associate Producer Seraphina "Celestrata" Brennan and Production Coordinator Brian "Tinen" Kenny on the Trion Worlds Twitch channel for our next ArcheAge livestream!

This week, Tinen and Celestrata are tackling all of the haunts and hoots of Hallowtide! Learn what to expect from this year's event, plus get a good look at the new costumes, powerstone pet, and furniture items!

ArcheAge Hallowtide Livestream
Twitch Channel: http://www.twitch.tv/trionworlds
Start Time: Friday, October 20 at 1:30 PM PDT (GMT-8)
Duration: 45-50 minutes

Make sure to stick around to the end of the livestream, because we'll be hosting our usual giveaway and you could win!

Kindled Spirit Powerstone Pet Bug

  Posted On   By   News & Announcements   Comments Off on Kindled Spirit Powerstone Pet Bug
Greetings Adventurers,

The team at XLGAMES has made us aware of a bug with the Kindled Spirit Powerstone Pet:
  • While using the "Specter Spectacular," skill, the healing increase effect will only increase the character's base bonus. It will not increase any bonuses provided by equipment.

This error will be corrected in next week's maintenance, and we apologize for the inconvenience!

ArcheAge European Server Maintenance: 6:45 / 8:45 AM UTC on 9/10/17

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Maintenance: 6:45 / 8:45 AM UTC on 9/10/17
Greetings Adventurers,

As explained in our earlier Evolution announcement, we will be bringing the European ArcheAge servers offline this morning at 6:45 AM UTC for continued Evolution maintenance.

We expect this downtime to take at least 6 hours, but our work may take longer.

During this period of work, our team will be running a database script that will query your original home servers and attempt to find the items that have not yet been returned to you. Our team has been able to make sure that this script will return the following:
  • Housing Full Kits
  • Furniture & Decor
  • Chests
  • The majority of items in chests

However, we have identified some items that may not be returned with the method we are using, including some items that may be returned in an incomplete state. This includes:
  • Mounts, Pets, and Vehicles
  • Ship or Pet Accessories that are mounted to a Ship or Pet
  • The remainder of items in chests

We are proceeding with this method as we want to make sure players have their items for the upcoming housing construction period. Our team will continue to work behind the scenes in order to make sure that all items that may not be returned during tonight's work will be returned to players.

Because this work may take upwards of 6 hours, we are delaying the start of the European Housing Construction Period to 5:00 PM UTC / 7:00 PM CEST.

Should further delays be required, we will post them here and on our social media as well.

Thank you for your patience during this, and we'll see you after the work is complete! Please stay tuned to this post for further announcements, or our Twitter at http://www.twitter.com/archeage.

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