[UPDATED] Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.

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Greetings, everyone.

Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.

While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.

Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.

Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.

Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.

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Greetings, everyone.

Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.

While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.

Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.

Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.

Latency during Halcyona Golden Plains Battle

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Greetings, everyone.

We are aware of latency issues and delays with skills players experienced during the new Golden Plains Battle arena last night on EU, and expect to see similar issues during the battle on NA this evening. The team is actively troubleshooting, and are in the process of testing and adding additional hardware to assist with this.

We appreciate your patience with this issue, and will provide additional updates as we can.

January Update coming on the 16th – A quick preview!

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Hey there everyone! First off, I’d like to apologize for the team being so quiet lately. We’ve been working hard during the transition of ArcheAge from being published by Trion, to now being publishing by Gamigo US. While that transition is still ongoing and we’re working daily to get things like support back to an acceptable level, the team has also been hard at work with the next update, which is 5.1.

Many of you have been asking questions about when we’d be seeing this content released, and I’m please to say that it will be live starting next week on January 16th. We’re in the process of writing up the final patch notes, based upon the release build that we received today. The current plan is to have this build available to players on the PTS this Friday, though the exact time for that has not yet been set.

Full details of the patch will be available in those patch notes, but here is a quick preview of the content you can expect with the January Update!
  • Abyssal Library Dungeon: The Library is receiving a revamp in the form of a 5-man dungeon, in which players can obtain new Library Equipment. The previous version of the library will remain available on legacy servers.
  • Hero System Revamp: The hero system is receiving new systems – the first part of which has already been put in place with the reduction in the number of heroes per server. Heroes will have no abilities and missions specific to their role, such as forcing some of the southern continent zones between tension, conflict, war and peace!
  • Pirate Faction Changes: Pirates are becoming a more fleshed out nation with this update. Gone are the days of committing crimes to become a pirate. Now, players will join a nation with limited numbers via a quest and leaving it will also require a quest. Neutral guards will no longer be aggressive to pirates.
  • Golden Plains Battle: The Halcyona Golden Plains Battle is now separated into an arena that will be available twice a day, similar to Mistmerrow. Players will be able to join directly via the arena menu or by visiting an arena manager when it is active.

Additionally, the extra tax rate increase that was seen in Korea will be coming with this update – the extra taxes for building in hostile faction zones will increase from 100% to 300%.

In preparation for the update, we will be closing the Auction House to new auctions 50 hours in advance of the update, to ensure that all items are correctly updated.

The Auction House will be closed at the following times:
  • EU – 0000 UTC on 1/14 (4PM PST 1/13)
  • NA – 6AM PST on 1/14

EU Server Restart – Dec 26th at 0200 UTC (12/25 at 8PM PST)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on EU Server Restart – Dec 26th at 0200 UTC (12/25 at 8PM PST)
Greetings, everyone!

We will be restarting the EU servers at 0200 UTC on December 26th. This is for maintenance only, and there will be no patch along with this restart. Downtime is expected to last 90 minutes, and we appreciate your patience during this downtime.

COMPLETED – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Update 2 - Nov 19 - Hey everyone, sorry for this stretching out over the weekend. The latest update on the compensation packs is that all of the Character and Account compensation packs for the Evolutions have been completed. The Celebration packs have been sent to all servers except for Fresh Start, which is the current grant that is being worked on. For the Abyssal Compensation, NA servers have been completed, and EU are in progress, hopefully to be completed today. My current estimate is that all of the compensation grants should be completed by late today, but it is possible they could stretch into tomorrow still. Thanks for the patience on this.

Final update Nov 20- all of the compensation grants for the Server Evolution, along with the Abyssal Skills Compensation have been granted. If at this point you are missing any pack that you should have qualified for, I recommend reaching out to our support team.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

IN PROGRESS – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

Status of Evolution Compensation Grants

  Posted On   By   News & Announcements   Comments Off on Status of Evolution Compensation Grants
Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

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