ArcheAge North American Server Maintenance: July 18, 2018 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: July 18, 2018 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on July 18 for weekly maintenance and server updates.

The estimated duration for this downtime is 3 hours. In-game messaging will be broadcast in advance of the downtime.

This patch will release the Fresh Start Phase 4: Reign part 1 & July update! (I'll update this with patch notes when they are posted - soon™)

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge EU Server Maintenance: 18 July, 2018 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge EU Server Maintenance: 18 July, 2018 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 18 July for weekly maintenance and server updates.

The estimated duration for this downtime is 3 hours. In-game messaging will be broadcast in advance of the downtime.

This patch will release the Fresh Start Phase 4: Reign part 1 & July update! (I'll update this with patch notes when they are posted - soon™)

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on NA, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge EU Server Maintenance: 11 July, 2018 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge EU Server Maintenance: 11 July, 2018 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 11 July for weekly maintenance and server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on NA, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge North American Server Maintenance: July 11, 2018 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: July 11, 2018 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on July 11 for weekly maintenance and server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge North American Server Maintenance: July 4, 2018 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: July 4, 2018 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on July 4 for weekly maintenance and server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

Hiram Guardian 1+1 Drop event will go live with this patch.
From July 4 (starting with maintenance) to July 18 (ending with maintenance), enjoy double the Hiram gear as you farm!

Every time a Hiram Guardian gear drops from a monster, another piece will drop with it! Use these extra pieces to progress your gear, or maybe you'll find a new favorite!

As a bonus, we're also activating a Double Loot Drop event for the same duration!
The Fuschiafin will now be a craftable item at the Center of Dahuta's Power.

The Squirrel Glider and Faelight Wings were fixed, and are now upgradeable.

The Faelight Wings flight speed boost was not actually increasing flight speed, but this has been fixed.

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge EU Server Maintenance: 4 July, 2018 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge EU Server Maintenance: 4 July, 2018 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 4 July for weekly maintenance and server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

Hiram Guardian 1+1 Drop event will go live with this patch.
From July 4 (starting with maintenance) to July 18 (ending with maintenance), enjoy double the Hiram gear as you farm!

Every time a Hiram Guardian gear drops from a monster, another piece will drop with it! Use these extra pieces to progress your gear, or maybe you'll find a new favorite!

As a bonus, we're also activating a Double Loot Drop event for the same duration!
The Fuschiafin will now be a craftable item at the Center of Dahuta's Power.

The Squirrel Glider and Faelight Wings were fixed, and are now upgradeable.

The Faelight Wings flight speed boost was not actually increasing flight speed, but this has been fixed.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on NA, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18
Hello Adventurers!

We are aware that the European servers are currently unavailable, and we're investigating the issues and restarting the servers as soon as possible. We'll use this thread for any further updates.

Sincerely,
The ArcheAge Team

ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18 [UPDATE: 6:10 PM UTC]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Servers Unplanned Downtime — 4:46 PM UTC on 6/28/18 [UPDATE: 6:10 PM UTC]
UPDATE 1:

Hello everyone, we have an update.

This downtime has been caused by one of our main service servers becoming unavailable in the EU region, which specifically hosts our login authorization servers, patron benefits, and marketplace purchases.

Our team is currently working to restore this server and its services, but in order to completely fix the server we need to restore a backup. No in-game items are impacted, but the following services will be impacted:
  • Game logins (Players already online can remain online.)
  • Marketplace Purchases
  • Patron Buff Benefits
  • APEX Consumption. (Consuming APEX will not grant credits, please do not use APEX during this downtime. If you consumed APEX already and received no credits, you may contact our CS department at http://support.trionworlds.com.)

We will update this thread when we have more information or are close to completing this work. Again, this restoration may take up to 4 hours to complete.

We apologize for the inconvenience!

Sincerely,
The ArcheAge Team

---------------------------------------------------------------

Hello Adventurers!

We are aware that the European servers are currently unavailable, and we're investigating the issues and restarting the servers as soon as possible. We'll use this thread for any further updates.

Sincerely,
The ArcheAge Team

ArcheAge EU Server Maintenance: 27 June, 2018 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge EU Server Maintenance: 27 June, 2018 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on 27 June for weekly maintenance and server updates.

The estimated duration for this downtime is 3 hours. In-game messaging will be broadcast in advance of the downtime.

There was an issue where some Synthium Soap would not function. XL has updated the drop tables to prevent that version of the soap from dropping, however, there are still some broken soaps out in the wild. Support has been swapping those for the ones that work correctly.

The Enhanced Titan's Wings were not able to be upgraded into the Furious Titan's Wings. This patch has updated the recipe to use the Enhanced Titan's Wings.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on NA, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge North American Server Maintenance: June 27, 2018 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: June 27, 2018 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on June 27 for weekly maintenance and server updates.

The estimated duration for this downtime is 4 hours. In-game messaging will be broadcast in advance of the downtime.

There was an issue where some Synthium Soap would not function. XL has updated the drop tables to prevent that version of the soap from dropping, however, there are still some broken soaps out in the wild. Support has been swapping those for the ones that work correctly.

The Enhanced Titan's Wings were not able to be upgraded into the Furious Titan's Wings. This patch has updated the recipe to use the Enhanced Titan's Wings.

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!