ArcheAge North American Server Maintenance: 9/20/2017 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: 9/20/2017 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on Wednesday, September 20th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

This will mark the end of the 3 Gold Max AH Listing event, and also be when we turn off the AFK Kick feature on Evolution servers.

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge Europe Server Maintenance: 9/20/2017 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge Europe Server Maintenance: 9/20/2017 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on Wednesday, September 20th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

This will mark the end of the 3 Gold Max AH Listing event, and also be when we turn off the AFK Kick feature on Evolution servers.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge Europe Server Maintenance: 9/20/2017 at 1:00 AM UTC (PDT +7) [DOWNTIME EXTENDED]

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge Europe Server Maintenance: 9/20/2017 at 1:00 AM UTC (PDT +7) [DOWNTIME EXTENDED]
Update 1: We'll be extending the down time as we work out an issue. We'll post back in here once we have a definite time. Thank you for your patience.

Update 2: 3:05 AM UTC Tinen here - our work continues, but we still don't have a new time for when the downtime will complete. Muzzy or I will be back to provide an update in an hour, or sooner if we have a definite time.

Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on Wednesday, September 20th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

This will mark the end of the 3 Gold Max AH Listing event, and also be when we turn off the AFK Kick feature on Evolution servers.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge North American Server Maintenance: 9/14/2017 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge North American Server Maintenance: 9/14/2017 at 8:00 AM PDT
Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on Thursday, September 14th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

When it comes back up, the 3 Year Anniversary Event will begin!

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

Update 1 – ArcheAge North American Server Maintenance: 9/14/2017 at 8:00 AM PDT

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – ArcheAge North American Server Maintenance: 9/14/2017 at 8:00 AM PDT
Update 2 - 9:24 AM PDT (4:24 PM GMT) - NA Server Maintenance is extended by 1 hour.

Update 1 - 9:20 AM PDT (4:20 PM GMT) - We're going to need some additional down time during this update. No specific ETA to give just yet but we'll post another update at 11AM PDT (6PM GMT) if we're not back online at that time. - Fasti

Hi everyone!

The North American ArcheAge servers will be unavailable at 8:00 AM PDT on Thursday, September 14th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

When it comes back up, the 3 Year Anniversary Event will begin!

North American players, please do not play on the European servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge Europe Server Maintenance: 9/14/2017 at 1:00 AM UTC (PDT +7)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge Europe Server Maintenance: 9/14/2017 at 1:00 AM UTC (PDT +7)
Hi everyone!

The European ArcheAge servers will be unavailable at 1:00 AM UTC (PDT +7) on Thursday, September 14th for weekly maintenance and scheduled server updates.

The estimated duration for this downtime is 2 hours. In-game messaging will be broadcast in advance of the downtime.

When it comes back up, the 3 Year Anniversary Event will begin!

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

ArcheAge European Server Maintenance: 6:45 / 8:45 AM UTC on 9/10/17

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Maintenance: 6:45 / 8:45 AM UTC on 9/10/17
Greetings Adventurers,

As explained in our earlier Evolution announcement, we will be bringing the European ArcheAge servers offline this morning at 6:45 AM UTC for continued Evolution maintenance.

We expect this downtime to take at least 6 hours, but our work may take longer.

During this period of work, our team will be running a database script that will query your original home servers and attempt to find the items that have not yet been returned to you. Our team has been able to make sure that this script will return the following:
  • Housing Full Kits
  • Furniture & Decor
  • Chests
  • The majority of items in chests

However, we have identified some items that may not be returned with the method we are using, including some items that may be returned in an incomplete state. This includes:
  • Mounts, Pets, and Vehicles
  • Ship or Pet Accessories that are mounted to a Ship or Pet
  • The remainder of items in chests

We are proceeding with this method as we want to make sure players have their items for the upcoming housing construction period. Our team will continue to work behind the scenes in order to make sure that all items that may not be returned during tonight's work will be returned to players.

Because this work may take upwards of 6 hours, we are delaying the start of the European Housing Construction Period to 5:00 PM UTC / 7:00 PM CEST.

Should further delays be required, we will post them here and on our social media as well.

Thank you for your patience during this, and we'll see you after the work is complete! Please stay tuned to this post for further announcements, or our Twitter at http://www.twitter.com/archeage.

ArcheAge European Server Maintenance: 9/9/2017 at 10:00 PM

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on ArcheAge European Server Maintenance: 9/9/2017 at 10:00 PM
Hi everyone!

The European ArcheAge Tempest and Retribution servers will be unavailable at 10:00 PM UTC (PDT +7) on Saturday, September 9th to fix an issue that wasn't allowing Sovereigns to log in.

The estimated duration for this downtime is about 90 minutes. In-game messaging will be broadcast in advance of the downtime.

European players, please do not play on the North American servers until your servers are patched up during this maintenance. If you attempt to play on EU, the patcher will ask you to re-download the entire game.

Thanks for your patience, and we can't wait to see you back in Erenor!

NA Servers launch info

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on NA Servers launch info
Hey all,
I'll be updating you about the NA server launch right here.

First order of business:
We'll be starting the NA archeage servers with a 30 minute delay. They'll be up at 12:30pm PDT
This delay is to proactively fix the issue where sovereigns couldn't log in by restarting the servers before opening them up to the players.

Edit: Due to a restart failure, we're moving it to 1:00 PM PDT.