EU Server Restart – Dec 26th at 0200 UTC (12/25 at 8PM PST)

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on EU Server Restart – Dec 26th at 0200 UTC (12/25 at 8PM PST)
Greetings, everyone!

We will be restarting the EU servers at 0200 UTC on December 26th. This is for maintenance only, and there will be no patch along with this restart. Downtime is expected to last 90 minutes, and we appreciate your patience during this downtime.

Update 1 – Connectivity Issue – December 25, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – Connectivity Issue – December 25, 2018
Update 1 - 3AM PST (11AM UTC) - We've taken steps to get this issue resolved and have done a restart of our authentication servers. Please try restarting Glyph and logging back into game. Let us know if you're having trouble getting connected.

Hey folks,

We're aware of, and are working to resolve, the current connectivity issues. Please bear with us as we work on getting this sorted out.

Thanks

Update 1 – Connectivity Issue – December 21, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – Connectivity Issue – December 21, 2018
Update 1 - 11:45 AM PST (7:45PM UTC) - The connection issues should be mostly resolved, but we're watching closely and will take steps to resolve any new issues that arise quickly. Thanks for your patience. - Fasti

Heya,

due to a network maintenance that is ongoing right now, EU logins are down and you may be seeing credits displayed as 0 if you are still logged in.
We are actively investigating and keep you updated as soon as there is new information.

We're sorry for the inconvenience

Update 1 – Connectivity Issue – December 18, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 1 – Connectivity Issue – December 18, 2018
Update 1 - 1PM PST (9PM UTC) - We're still investigating the cause of these connection issues. In addition to the trouble accessing EU servers you may also see your in game currencies set to 0. This is a display error caused by the connectivity issues. Once those are resolved your currencies will properly display again.

Hey all,

We're investigating some reports of connectivity issues. We'll post regular updates in this thread every hour.

Thanks for your patience

Update 2 – Connectivity Issue – December 18, 2018

  Posted On   By   ArcheAge Server Status, Server Status   Comments Off on Update 2 – Connectivity Issue – December 18, 2018
Update 2 - 2:15 PM PST (10:15 PM UTC) - The team is still working to restore connectivity to the EU servers. Please bear with us

Update 1 - 1PM PST (9PM UTC) - We're still investigating the cause of these connection issues. In addition to the trouble accessing EU servers you may also see your in game currencies set to 0. This is a display error caused by the connectivity issues. Once those are resolved your currencies will properly display again.

Hey all,

We're investigating some reports of connectivity issues. We'll post regular updates in this thread every hour.

Thanks for your patience