Introducing CM Djaya

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Hello, is it me you’re looking for?


I’m Djaya, one of the new Community Managers for our beloved ArcheAge. I’m not originally from Europe but have been dwelling in Berlin for some time now and I have to say that the Techno fever has been growing on me. I started to play ArcheAge recently and am already fascinated by this world. I'm learning a lot about the game since I've started, but my strength lays in the social part, I'm already cooking up some ideas and fun things for us!

I’m a big fantasy fan since I’m a kid and as I grew up in a Lord of the Rings kind of scenario, I’d spend most of my days having adventures with elves and magical creatures, pretty much as in ArcheAge ;)

I can’t wait to get to know you all better and I’m here to help in anything necessary, so bring to me any questions, issues, suggestions or if you just want to talk about the game, chat a little bit and tell about your experiences, feel free to share it with me :)

For now, why don’t you tell me what was the most amazing thing that you’ve done in the game and maybe share some screenshots?

I have the feeling 2019 is going to be a great year for us!


Lots of love,

Djaya

Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.

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Greetings, everyone.

Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.

While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.

Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.

Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.

[UPDATED] Golden Plains Battle, Snowball Arena, Arena Teams, and Unicorn Mounts.

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Greetings, everyone.

Due to the server instability that we've seen over the past day, with the latest NA restart, we have taken the steps necessary to provide a more stable experience for everyone. Unfortunately, these steps involved turning off both the new Golden Plains Battle Arena, along with the Arena Teams functionality. These will be temporarily disabled while we work with the XL team to resolve the underlying issues causing players to become stuck in teams, and worlds to crash.

While the EU servers have not been hit quite as hard, there has still been a good deal of latency while the battle is ongoing, and we will be disabling the same features there to relieve this. That will happen during a downtime to be announced later this evening.

Additionally, many folks have been asking about the Snowball Arena, and the fact that you can enter it at a much higher rate than before. This arena was slated to be removed with the 5.1 update, but is still active at this time. As it is not intended to be available any longer, we have disabled access to the event arena. This change will also go out to EU with the upcoming downtime.

Finally, regarding the Celestar and Lunaris mounts. The Korean version of the mount was inadvertently included in the NA/EU version. Historically, mounts that have been available through the marketplace in some form have had normalized speeds. The inclusion of the non-normalized version of the mount was unintended and was correctly normalized to the current standard during the 5.1 update. We are working with the XL team directly to ease concerns of players that obtained the mount while it was unadjusted, and will provide further information about the path forward once it is established.

Latency during Halcyona Golden Plains Battle

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Greetings, everyone.

We are aware of latency issues and delays with skills players experienced during the new Golden Plains Battle arena last night on EU, and expect to see similar issues during the battle on NA this evening. The team is actively troubleshooting, and are in the process of testing and adding additional hardware to assist with this.

We appreciate your patience with this issue, and will provide additional updates as we can.

The World is your Oyster with our New Aquafarm Design!

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Starting January 10th and ending on January 24th, 2019 make sure to visit our marketplace and pick up some great looking designs and decor for your house and aquafarm!


Nothing to Clam Up About:
  • Pearl Aquafarm Design: 2000 credits.
    • 24x24 sized Aquafarm.
    • Brighten your surroundings with the central pearl light.
    • Breathe for longer with the central breathing device.
    • Only can be installed in Aquafarm Zones.
    • This item is subject to Heavy Tax.
    • BONUS: 100x Tax Certificates!

Pretty fly for a Fungi:
  • Design: Forest Mushroom House: 3000 Credits
    • BONUS: 100x Tax Certificates
  • Mushroom Décor Bundle: 3600 Credits
    • Items in bundle are also sold separately!
  • Mushroom Mattress: 1900 Credits
  • Mushroom Carpet: 500 Credits
  • Carved Stump Table: 350 Credits
  • Toadstool: 150 Credits
  • Mushroom Table Lamp: 300 Credits
  • Mushroom Wall Lamp: 150 Credits
  • Mushroom Plushie: 500 Credits

Work Hard, Play Hard:
  • 5x Building Management Title: 1000 Credits
    • Limited 2x per account
    • Can be found in the Main Special Tab.
  • 100x Tax Certificate: 600 Credits
    • Limited 5x per account
    • Can be found in the Main Special Tab.
  • Wrapped Multipurpose Workbench: 1400 Credits
    • Tradeable until unwrapped.

Don’t miss out on this legendary chance to customize your farm and land!

January Update coming on the 16th – A quick preview!

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Hey there everyone! First off, I’d like to apologize for the team being so quiet lately. We’ve been working hard during the transition of ArcheAge from being published by Trion, to now being publishing by Gamigo US. While that transition is still ongoing and we’re working daily to get things like support back to an acceptable level, the team has also been hard at work with the next update, which is 5.1.

Many of you have been asking questions about when we’d be seeing this content released, and I’m please to say that it will be live starting next week on January 16th. We’re in the process of writing up the final patch notes, based upon the release build that we received today. The current plan is to have this build available to players on the PTS this Friday, though the exact time for that has not yet been set.

Full details of the patch will be available in those patch notes, but here is a quick preview of the content you can expect with the January Update!
  • Abyssal Library Dungeon: The Library is receiving a revamp in the form of a 5-man dungeon, in which players can obtain new Library Equipment. The previous version of the library will remain available on legacy servers.
  • Hero System Revamp: The hero system is receiving new systems – the first part of which has already been put in place with the reduction in the number of heroes per server. Heroes will have no abilities and missions specific to their role, such as forcing some of the southern continent zones between tension, conflict, war and peace!
  • Pirate Faction Changes: Pirates are becoming a more fleshed out nation with this update. Gone are the days of committing crimes to become a pirate. Now, players will join a nation with limited numbers via a quest and leaving it will also require a quest. Neutral guards will no longer be aggressive to pirates.
  • Golden Plains Battle: The Halcyona Golden Plains Battle is now separated into an arena that will be available twice a day, similar to Mistmerrow. Players will be able to join directly via the arena menu or by visiting an arena manager when it is active.

Additionally, the extra tax rate increase that was seen in Korea will be coming with this update – the extra taxes for building in hostile faction zones will increase from 100% to 300%.

In preparation for the update, we will be closing the Auction House to new auctions 50 hours in advance of the update, to ensure that all items are correctly updated.

The Auction House will be closed at the following times:
  • EU – 0000 UTC on 1/14 (4PM PST 1/13)
  • NA – 6AM PST on 1/14

Start off the New Year Right with the Little Witch!

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Beginning January 3rd and ending on January 17th, 2019 make sure to visit our marketplace to adopt some new pets and other goodies!

Crates and Witches and Squires, Oh My!
  • Little Witch Crate: 450 Credits
    • Has a chance to drop the Little Witch Pet.
  • Little Witch: 650 Loyalty
    • Uses ranged basic attacks and has a unique concept of location movement! Can equip battle pet gear.
  • Wrapped Narayana Squire: 1500 Credits
    • Tradeable until unwrapped.
Keep on Re-Rollin’ with Serendipity Stone:
  • Bound Serendipity Stone: 700 Credits
    • Limited 3 per account.

This sale is positively magical, so don’t miss out!

Ride into the New Year with a Brand-New Unicorn Mount

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Starting on December 27th and ending on January 10, 2019, visit the marketplace to pick up a huge array of goodies to have a magical New Year!

Buy One, Get One Free Enhancement Sale – Buy any of the following enhancement items before January 10 and receive a bonus version of the same item at no charge.
  • Tempering Crystal[/*]
  • Resplendent Tempering Crystal[/*]
  • Superior Red Regrade Charm[/*]
  • Red Regrade Charm[/*]
  • Superior Yellow Regrade Charm[/*]
A new crate is now available on Legacy and Fresh Start servers:
  • Lucky Hiram Infusion Box – 400 Credits (Limit of 1 per day)[/*]
New Quest Scrolls – These items each grant a quest that you can complete for rewards, once a day, in Western Hiram.
  • Adventurer’s schedule: Mysterious Hiram Infusion[/*]
  • Hero’s epic: Mysterious Hiram Infusion[/*]
  • Adventurer’s schedule: Hiram Awakening Scroll[/*]
  • Hero’s epic: Hiram Awakening Scroll[/*]
  • Adventurer’s schedule: Radiant Hiram Awakening Scroll[/*]
  • Hero’s epic: Radiant Hiram Awakening Scroll[/*]
So Many Unicorns!
  • Twilight Unicorn Crate: 450 Credits
    • This crate has a chance to drop one of two unicorn mounts: Celestar or Lunaris[/*]
    [/*]
  • Celestar: 650 Loyalty
    • Grants the ability to double jump, armor can be equipped but is not visible on Celestar, plus more special skills![/*]
    [/*]
  • Lunaris: 650 Loyalty
    • Grants the ability to double jump, armor can be equipped but is not visible on Lunaris, plus more special skills![/*]
    [/*]
We can’t wait to show you what’s ahead for ArcheAge in 2019!

The Holiday Spirit Takes Flight in ArcheAge

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Deck the halls with sensational seasonal styles in ArcheAge! We’re closing out 2018 in style with some gorgeous wings, new crates, and Winter Wonderland bundles!

Festive Holiday Bundles - Each individual item from the Winter Wonderland Bundles is also available for purchase directly on the marketplace.
  • Winter Wonderland Furniture Bundle: 5,000 Credits
  • Winter Wonderland Livingroom Furniture Bundle: 1,700 Credits


Two new crates available on Legacy and Fresh Start servers:
  • Immortal Terror Crate: 450 Credits
  • Protection and Revenge Crate: 450 Credits


Manastorm Boxes - These boxes grant different amounts of Manastorm Crystals.
  • Manastorm Box: 150 Credits (Purchasable once daily)


Wings
  • Wings of Immortality: 650 Loyalty
    • Become immortal for 3 seconds.


  • Wings of Terror: 650 Loyalty
    • Rush to a designated position during flight and fear all enemies in a 4m radius for 2 seconds.


  • Wings of Protection: 650 Loyalty
    • Rush to a target location and place a Protection Seal that absorbs 8,000 damage done to allies in a 6m radius.


  • Wings of Revenge: 650 Loyalty
    • Reflect 200% of ranged and magical attack damage for 3 seconds.

Our thanks to the ArcheAge community for ringing in the New Year with us!

Customer Support Delay Notice

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IMPORTANT INFORMATION

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace.
For the time being, please submit your tickets for new issues on the Trion worlds support page as the gamigo support page does not have the ticket queues for your game and therefore, the means to treat your issue. While all tickets will be treated in time, we ask you to remain patient until then and to follow these rules:
  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
  • If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these rules and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team