Customer Support Delay Notice

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IMPORTANT INFORMATION

Dear players,

Due to the recent transition to the gamigo structure and the approach of the holiday season, the customer support is currently operating at a slower pace.
For the time being, please submit your tickets for new issues on the Trion worlds support page as the gamigo support page does not have the ticket queues for your game and therefore, the means to treat your issue. While all tickets will be treated in time, we ask you to remain patient until then and to follow these rules:
  • Please visit our forums first, as you might find the answer for the issue you are experiencing without needing to send a ticket.
  • Do not send multiple tickets for the same issue, since it creates an unnecessary number of tickets and will further delay the response to your tickets and the other players in the queue.
  • Please be careful with the game and language you select. Sending a ticket to the wrong game/language queue will increase response time as our team will need to send your ticket to the proper queue.
  • If you speak multiple languages, please do not send tickets regarding the same issue to different language queues, as it will also increase response time. One ticket, using the language you are the most comfortable with, is enough.
  • Do not reply to your ticket/bump the ticket if you did not receive an answer from us as it will only send your ticket back to the end of the queue, thus delaying our response.

Please follow these rules and we will get back to you as soon as possible.

We apologize for the inconvenience caused and thank you for your understanding,

Your gamigo customer support team

CM Carendash: Introduction!

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Hello, it's me
I was wondering if after all these years you'd like to meet.

Those are the first words of Adele’s “Hello”. Those are the first words of my introduction.

My name is Carendash and I am the new community manager for Archeage. A game we all love and want it to be the best game we've ever played.

But first, some words about me as a person: As i was born and raised in germany that is for sure my native language. But that won't stop me from answering in english as well. ;)
I preordered Archeage and fell in love with it. Raids, PvP, PvE (I still rage sometimes) You guys all know the good old “Daggerspell and Darkrunner are OP” screams and yes, I have been one of them as well 😀.

ArcheAge has not been the only game I played so far, there have been many others such as everything by Blizzard, Indie Games like Kholat, or adventures and shooters Skyrim, Counter-Strike and so on. This list would not end for a while 😉

Same is for Music and Movies but my both most favored movies of all time are “V for Vendetta” and “Equilibrium”. Favorite Actor: Denzel Washington, Christian Bale.

For me it is important that we all are working on this game, it’s not one sided, I need you to get into action as well as you need us to get into action.

So, here is my first task for you to take action: Post 1 Screenshot, which is the best you’ve ever done, based on ArcheAge! (I need a new and nice background ;) )

While you are doing that, I am trying to answer as many questions as possible that you've got.

ArcheAge’s Mountainous Amount of Mounts

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The cat’s out of the bag; the Emberpaw Crate is here to bring the heat to these cold winter nights on Erenor.

Pick up this spectacular new crate for a chance to unlock the glorious Emberpaw Panther mount! It is said that the Gods themselves used to ride these ferocious creatures into battle and never suffered a single defeat.

If massive, pyrokinetic panthers aren’t your thing, you can also pick up the Wrapped Gweonid Vine Giant and Wrapped Carrot Dash (with their armor) for 1,500 Credits each!


Manastorm Ticket: Winged Mounts is now available in the store. Use this ticket to unlock your choice of one of three winged mounts:
  • Wrapped Celestial Pegasus
  • Wrapped Typhoon Drake
  • Wrapped Frost Dragon
Our thanks to all of you for being part of our community! We’re incredibly excited for what’s ahead for ArcheAge in 2019 and beyond.

Status of Evolution Compensation Grants

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Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

IN PROGRESS – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

UPDATE 2 – IN PROGRESS – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Update 2 - Nov 19 - Hey everyone, sorry for this stretching out over the weekend. The latest update on the compensation packs is that all of the Character and Account compensation packs for the Evolutions have been completed. The Celebration packs have been sent to all servers except for Fresh Start, which is the current grant that is being worked on. For the Abyssal Compensation, NA servers have been completed, and EU are in progress, hopefully to be completed today. My current estimate is that all of the compensation grants should be completed by late today, but it is possible they could stretch into tomorrow still. Thanks for the patience on this.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

COMPLETED – Status of Evolution Compensation Grants

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Update 1 - Nov. 16 - Hey folks. We've discovered an issue that prevented some players from receiving their full compensation. The team is working to get the rest of the grants completed. Again, the process takes time so please bear with us a couple more days. We'll update this thread once we're all done. Thanks very much.

Update 2 - Nov 19 - Hey everyone, sorry for this stretching out over the weekend. The latest update on the compensation packs is that all of the Character and Account compensation packs for the Evolutions have been completed. The Celebration packs have been sent to all servers except for Fresh Start, which is the current grant that is being worked on. For the Abyssal Compensation, NA servers have been completed, and EU are in progress, hopefully to be completed today. My current estimate is that all of the compensation grants should be completed by late today, but it is possible they could stretch into tomorrow still. Thanks for the patience on this.

Final update Nov 20- all of the compensation grants for the Server Evolution, along with the Abyssal Skills Compensation have been granted. If at this point you are missing any pack that you should have qualified for, I recommend reaching out to our support team.

Hey there everyone.

I wanted to get out some information on the current status of the compensation grants from the Server Evolutions, since there are quite a number of questions still popping up.

There are a number of different packs that fall under this, and I'll go through all of them.

Server Evolution Character Giftpack - This is a direct grant to the mail of characters of level 15+, or owned land, that were on a server affected by the Evolutions. The grants have completed being sent out to NA characters, EU is still in the process of being granted.

Server Evolution Account Giftpack - This grant is available for players to claim directly through the website, and was granted once per account to accounts with a level 50+ character, or those that owned land, at the time of the evolution. This grant has been completed.

Server Evolution Celebration Giftpack - This grant is available for players to claim directly through the website, and applied to all accounts that had a level 15+ character, or owned land, at the time of the evolution, including those on Fresh Start servers. This is also one per account, and the grant has been completed.

Homecoming Warrior Giftpack - This is available once to all accounts, and claimed directly through the website.

Abyssal Skill Compensation - This grant is currently being worked on and will be granted as soon as we have completed the background work required for this. This will be mailed directly to characters, and due to this may take some time to complete.

We have seen reports of players not receiving compensation packs that they should have qualified for, specifically the account based ones, and are investigating that currently to identify the issue. Once we have, we will catch up any of those accounts that may have been affected.

ArcheAge – Relics of Hiram is Live!

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The time has come to explore long lost mysteries and unlock the new, dark power of Malediction. ArcheAge 5.0 – Relics of Hiram is now live!


New Zone

Journey to an all-new, unexplored zone: the Western Hiram Mountains. New challenges await the champions of Erenor in this stunning new endgame region. Face challenges and conquer them to attain new gear, increase your Ancestral level, and more!

Malediction

This new expansion also introduces a brand-new skill set for the first time ever in ArcheAge! Malediction allows players to use powerful dark magic to exploit their enemies’ weaknesses while empowering themselves. The 11th skillset for ArcheAge, Malediction adds 45 new class combinations for players to experience.

Brilliant Hiram Guardian Gear

This massive update also introduces a new tier of Hiram gear for players to awaken. Complete daily quests in the Western Hiram Mountains to earn fantastic new Brilliant Hiram Guardian Gear! This tier of equipment sits between Ayanad and Erenor in terms of power.

New Tempering System
The new tempering system allows the stats of armor and weapons to be improved to a maximum of +30 Tempering Points, which is equivalent to 125%.

The new Solar and Lunar Tempers can be obtained from Prince’s Crates, Queen’s Crates and Ancestral Crates, as well as from mining the Mysterious Minerals that spawn in the Western Hiram Mountains.

This massive update is just the beginning of some fantastic things to come to the world of Erenor!

~The ArcheAge Team

Message from the Community Team

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Dear ArcheAge players,

I would like to address what happened this weekend on Discord to you all. I have read your reactions in the forum. They are legitimate and understandable. I would like to tell you how we see things on our side.

We at gamigo want to be close to our players, we want to be approachable, here for you, and listen to you.

However, what happened this weekend was unacceptable. Chemy wanted to let you express your frustration and get to know you. Bonding is one thing, but we all agree that the CM should have exercised restraint, professionalism, and intelligence. It was never our intention to cause anyone distress.

We guarantee that her behavior is not representative of our company values nor of the quality of service we want to provide. Therefore, we took the necessary measures internally and Chemy is no longer CM for ArcheAge.

On behalf of the whole Community Team and gamigo, I sincerely apologize.

I hope you can forgive us this first bad impression.

Best regards,
Bonny
Lead Community Manager

[CM] iArches | Introduction!

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Hello friends,

I am the other new Community Manager for Archeage, iArches! I am a state-side based Community Manager living on the East Coast, which means you guys will get a lot of interaction with me on NA. I remember playing Archeage during it's release in 2014 but fell off shortly after due to life happen-stances. Finding myself 4 years later here is crazy awesome and an honor to say the least. However, I'll be re-learning what I've forgotten and I hope you guys will have some patience with me while I re-learn the ropes of Archeage.

It's so hard to pick out some fun facts about me, so here's a few off the top of my head!:
I went to Culinary Arts school for a few years and majored in the baking arts, so anything sweet is my specialty. I own some land that's now a part of a castle in Scotland, which I think is pretty cool. Me as well as my family play games in our spare time, I personally began playing games at the age of 4 and stared with a Nintendo 64!

I have been with a community manager for 2 years now, and have done volunteering with various games for approximately 6! Needless to say, I love the games and communities I work with and I wouldn't have it any other way! I want to let you all know that I will work my hardest and dedicate as much time as I possibly can to make the community and the experience for you better. If you have any suggestions for the game or improvements we can make as a team or a community I'd be more than willing to hear what you have to say!

I look forward to building a relationship with you all personally and also as a community.

See you soon,
iArches