A word on the recent disconnections and lag [UPDATED: 4:38 PM PDT, Nov 11]

November 11, 4:38 PM PDT Update -- Network Issues Remain Ongoing

Adventurers, our teams continue to work to solve these network issues, and will be continuing to work on them throughout the weekend. Right now we've added in some mitigation steps to help keep things stable, but some of you may experience some increased latency in the game or disconnections. If our network situation changes, our team will continue using these mitigation processes throughout the weekend.

We know some of you are also concerned on compensation grants. We are most certainly discussing additional compensation, but part of that may need to wait until these issues are fully resolved first. After these network issues are fixed, we'll turn our sights on compensation. However, we will most certainly still continue to roll out some compensation packages if these issues persist over the weekend.

As discussed on the livestream, we may not be able to extend the current events as they require changes from the development team, and those changes could cut into Revelation's development cycle. We will see what we can do and, if it's possible for us to fit in an event extension, we will most certainly do it.

Again, thank you all for your patience. We will provide you with a new update tomorrow, or earlier if we get new information.

Sincerely,
The ArcheAge Team

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November 11, 12:50 PM PDT Update -- Extra Loyalty Tokens & Sieges Disabled

Adventurers, we are currently issuing 30 Loyalty Tokens to all those who have been affected by the recent disconnections and lag. This package will be given to those who logged in from Tuesday, November 8 at 4:00 PM PDT to Thursday, November 10 at 4:00 PM PDT. We realize that this period does not yet cover today's issues, but we are continuing to collect data and will offer additional compensation to those have been affected. We will also offer additional item compensation grants if these issues continue to persist.

In order to claim your Loyalty Token package, please visit http://archeage.trionworlds.com, log in with your account, and you should see an appropriately named compensation package waiting for you in the list of purchasable items. The pack will cost 0 credits and will allow you to add 30 Loyalty Tokens to a character on your account.

In addition, because this is siege weekend and some folks have had issues getting in to participate in the siege process, we will be refunding all siege bids tonight after bidding has closed. We will also disable sieges this weekend by temporarily blocking the use of siege scrolls. While you may have the item in your possession after tonight, it will be rendered unusable. The siege schedule will progress normally after this point, so the next siege opportunity will still happen at the normally scheduled time.

All of our servers continue to remain online, but the issues are still not fully resolved. Our team continues to work to resolve them, but please be aware you may continue to experience disconnections and lag. We recommend that players do not engage in risky activities, such as running trade packs, at this time.

Everyone, thanks for your patience, and we're going to continue to work to get things back to normal around here!

Sincerely,
The ArcheAge Team

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Greetings everyone,

We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to normal. We’ve identified two network issues that are causing troubles for those of you connecting to our Dallas (North America) datacenter. One is a network equipment issue on our side, and the other is an internet service issue outside of our network. Both of these issues happening simultaneously is leading to the unusual performance everyone has been recently experiencing.

We are incredibly sorry about this, and getting our network back to 100% is our #1 priority. We’re working with outside providers and our internal hardware teams to get both of these issues squared away. However, it is possible that these disconnects may continue to occur intermittently through the beginning of the weekend.

We’re making note of what customers are affected by this, and we’ll follow up with all of you once these issues have been resolved. Thanks for sticking with us through this, and we look forward to getting all of you back in the game!

Sincerely,
The ArcheAge Team