A word on the recent disconnections and lag

Greetings everyone,

We know the last two days of disconnects and lag have hurt your gameplay, and we want you to know that our teams have been working as hard as possible to get everything back to normal. We’ve identified two network issues that are causing troubles for those of you connecting to our Dallas (North America) datacenter. One is a network equipment issue on our side, and the other is an internet service issue outside of our network. Both of these issues happening simultaneously is leading to the unusual performance everyone has been recently experiencing.

We are incredibly sorry about this, and getting our network back to 100% is our #1 priority. We’re working with outside providers and our internal hardware teams to get both of these issues squared away. However, it is possible that these disconnects may continue to occur intermittently through the beginning of the weekend.

We’re making note of what customers are affected by this, and we’ll follow up with all of you once these issues have been resolved. Thanks for sticking with us through this, and we look forward to getting all of you back in the game!

Sincerely,
The ArcheAge Team


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