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Dear ArcheAge players,

I would like to address what happened this weekend on Discord to you all. I have read your reactions in the forum. They are legitimate and understandable. I would like to tell you how we see things on our side.

We at gamigo want to be close to our players, we want to be approachable, here for you, and listen to you.

However, what happened this weekend was unacceptable. Chemy wanted to let you express your frustration and get to know you. Bonding is one thing, but we all agree that the CM should have exercised restraint, professionalism, and intelligence. It was never our intention to cause anyone distress.

We guarantee that her behavior is not representative of our company values nor of the quality of service we want to provide. Therefore, we took the necessary measures internally and Chemy is no longer CM for ArcheAge.

On behalf of the whole Community Team and gamigo, I sincerely apologize.

I hope you can forgive us this first bad impression.

Best regards,
Bonny
Lead Community Manager

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